Terms & Booking Policy

These terms apply when you book an appointment with Marriam Studio.

Bookings & deposits

A non-refundable deposit is required to confirm your appointment and secure your time slot. The remaining balance is paid in the salon at your appointment. Your booking is only confirmed once the deposit has been paid.

Prices

Prices shown are starting prices. Colour and treatment prices depend on your hair’s length and condition and are confirmed at your consultation. Your final price is agreed before we begin.

Changes & cancellations

A minimum of 48 hours’ notice is required to cancel or reschedule your appointment — please let us know by phone or email. Late cancellations or no-shows will forfeit the deposit, which is non-transferable and non-refundable. In the event of an emergency or unforeseen circumstances, the studio reserves the right to reschedule your appointment.

Refunds & satisfaction

We do not offer refunds on completed services. If you’re unhappy with your hair, please let us know within 48 hours so we can assess it and, where appropriate, offer an adjustment. While a completed service isn’t refundable, we’ll always do our best to resolve any genuine concern.

Late arrivals

If you arrive late we’ll do our best to carry out your service, but we may need to shorten or rebook it so we don’t run into the next client’s time.

Colour & allergy testing

Patch Testing: A patch test is required at least 48 hours before applicable colour services, in line with manufacturer guidelines. If a patch test is required but not completed, the colour service will not go ahead. Please tell us about any allergies or sensitivities when you book.

Our commitment

We’ll always do our best to deliver the result you want. If you’re unhappy with anything, please tell us at your appointment so we can put it right.

Contact

Marriam Studio, Burnham Lane, Slough SL1 6LA
Email: privacy@marriamstudio.com · Phone: +44 7508 485982